Returns & Exchanges Policy

At GrannysMedia.com, we want you to absolutely love what you ordered. If something isn’t quite right, we’re here to help!

Easy Returns (If Eligible)

Because many of our items are made to order or customized, not everything is eligible for return. However, we do accept returns for defective or damaged items. If your order arrives with an issue, please email us at Contact@grannysmedia.com within 7 days of delivery.

What Can Be Returned

✅ Items that arrived damaged or defective
✅ Items that are unused, unworn, and in original packaging
✅ Wrong item sent by mistake

What Can’t Be Returned

❌ Customized or personalized items (unless defective)
❌ Final sale or clearance items
❌ Items returned after 15 days from delivery
❌ Items worn, washed, or altered in any way

Exchanges

We do not offer direct exchanges. If you’d like a different size or item, please return your eligible item for a refund and place a new order.

How to Start a Return

  1. Email us at Contact@grannysmedia.com with:

    • Your order number

    • Photos of the item (if damaged or wrong item)

    • A brief description of the issue

  2. We’ll review your request and send return instructions if eligible.

  3. Once we receive and inspect the item, we’ll issue a refund back to your original payment method within 5–10 business days.

Return Shipping Costs

  • If the error is on our end (defective, damaged, or incorrect item), we’ll cover return shipping.

  • For all other returns, shipping costs are non-refundable and must be paid by the customer.

Refunds

Approved refunds are issued to the original payment method. We do not offer refunds to alternate accounts or as store credit.

Still Have Questions?

Email us anytime at Contact@grannysmedia.com — Granny’s got your back 💌

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@cheekygrandma.com . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@cheekygrandma.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned (such as face masks, mugs, or custom products) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.